Paramount Repairs

Privacy Policy

Effective September 2, 2026

This Privacy Policy explains how Paramount Repairs ("Paramount Repairs," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit paramountrepairs.com, submit a repair request, use the repair tracker, purchase or inquire about a service, or otherwise communicate with us.

1. Information we collect

We may collect information you provide directly, including your name, email address, phone number, billing and shipping address, device type, brand, model, serial or ticket number, reported symptoms, damage or repair history, communications, approvals, and other information you include with a request.

During service, we may create or retain diagnostic results, estimates, invoices, repair notes, shipment and tracking information, and photographs or video of the equipment. Do not include passwords, files, or personal information stored on a device unless we specifically request it for service.

Our website and hosting providers may automatically receive limited technical information such as IP address, browser and device type, referring page, pages requested, timestamps, and security or error logs. We may use cookies or similar technologies that are necessary to operate, secure, and remember preferences for the website.

2. How we use information

We use personal information to review and respond to repair requests; create, manage, and display repair tickets; identify equipment; perform diagnostics and approved repairs; prepare estimates and invoices; process payments; arrange shipping; provide status updates and customer support; maintain service and warranty records; protect customers, our website, and our business; prevent fraud or misuse; comply with legal obligations; and improve our services.

We may contact you by email, phone, text message, invoice, or ticket update about a request or service. We do not use repair-request information to send unrelated marketing messages unless you separately choose to receive them.

3. Repair tracker and account security

The public repair tracker requires a matching ticket number and customer email address. Keep both private and notify us if you believe someone else has obtained them. The tracker may display the equipment description, repair status, quote, next steps, service notes, dates, and return tracking information associated with that ticket.

4. Payments

Payments may be processed by third-party payment providers. Payment-card information is submitted directly to those providers and is governed by their privacy policies and security practices. Paramount Repairs may receive transaction details such as payment status, amount, date, billing contact information, and a limited payment reference, but we do not intend to store full payment-card numbers or card security codes on our website.

5. When we share information

We may share information only as reasonably necessary with service providers that help us operate, including website hosting, database, email, invoicing, payment, shipping, analytics, security, and technical-support providers. We may also disclose information to comply with law or legal process; protect rights, safety, property, or the integrity of our services; investigate fraud or misuse; or complete a business transfer such as a merger, acquisition, or sale of assets.

We do not sell personal information for money. We do not publicly identify a customer or publish personal information in repair photos or videos without permission, except when required by law.

6. Data retention

We retain information only as long as reasonably necessary for the purposes described in this policy, including completing service, honoring warranties, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations. Retention periods vary by record type. We may retain de-identified information that can no longer reasonably identify you.

7. Security

We use reasonable administrative and technical safeguards designed to protect personal information. No internet transmission, website, or storage system is completely secure, so we cannot guarantee absolute security. You are responsible for using secure communication methods and for removing or backing up sensitive data before sending equipment whenever possible.

8. Your choices and privacy requests

You may ask to access, correct, or delete personal information we maintain about you, or object to certain uses, by contacting us. We will evaluate and respond to verified requests as required by applicable law. We may need to retain certain records for legal, security, accounting, warranty, or contractual purposes, and we may need to verify your identity before acting on a request.

You can control cookies through your browser settings, although blocking essential cookies or storage may affect website functions. You may opt out of nonessential marketing communications by using the unsubscribe method in the message or contacting us. Service-related messages will continue while a repair or transaction is active.

9. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it when appropriate.

10. Third-party links and services

Our website may link to third-party websites or services, including payment, shipping, social-media, or video platforms. Their privacy practices are governed by their own policies, and we are not responsible for those practices.

11. United States operations

Paramount Repairs is located in Texas and operates its services in the United States. If you provide information from another country, it may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

12. Changes to this policy

We may update this Privacy Policy as our services, providers, or legal obligations change. We will post the revised policy on this page and update the effective date. Material changes may also be communicated through the website or directly when required by law.

13. Contact us

For questions or privacy requests, email service@paramountrepairs.com. Paramount Repairs is located in Corinth, Texas and provides nationwide mail-in service.

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